After processing and leaving the warehouse, items usually take between 12 and 20 days to arrive at their destination but can take longer from time to time.
Please be advised that given the busy holiday and shopping season our delivery service providers face significant increase in the number of shipments, and therefore a small percentage of orders can be delayed. Most of our customers are receiving their orders on time though.
We source products from all over the world to bring you epic offers and the lowest prices. This means sometimes you have to wait a little longer to get your order but it's always worth it!
Returns are easy. In the unlikely event of something not being right with the product, simply contact us at support@puzzletoystore.com.au for a returns number and send your item to our returns center for fast processing.